Crew Resource Management   CRM

Crew Resource Management for Flight Testers - Initial (Three Days)
Crew Resource Management for Flight Testers - Refresher (One Day)

Focus:

This three day short course is designed to introduce aircrew coordination concepts and procedures, the necessary attitude which recognizes the importance of good aircrew coordination for effective mission accomplishment, and the skills to implement the crew coordination procedures. These topics will be introduced in detail and each topic area will have group and individual exercises designed to assist the students to understand their interpersonal skills and techniques so that they may adapt them to enhance the crew coordination process. During the discussion of these topics, the mission of flight test is emphasized in the crew coordination process. Consequently, all in class exercises and examples are centered around flight test scenarios. The course is concluded with an interactive scenario challenging the students to practice the skills they have recently developed.

Who Should Attend:

This course is designed for Program Managers, Test Pilots, Test Engineers, Air Traffic Controllers, and Flight Test Control Room staff or anyone involved in the flight test process. Training and experience prerequisites are not required, however, participants should have a working knowledge of the flight test process.

Course Outline:

Costs:   $ 750, includes copies of course notes and additional handouts. 
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Crew Resource Management for Flight Testers - Refresher (One Day)           

Focus:

This one day short course is designed to review aircrew coordination concepts and procedures, the necessary attitude which recognizes the importance of good aircrew coordination for effective mission accomplishment, and the skills to implement the crew coordination procedures. Since this course is designed to be a refresher of these topics, it is assumed that students attending already have received some form of initial Crew Resource Management training. During the review of these topics, the mission of flight test is emphasized in the crew coordination process. Consequently, all in class exercises and examples are centered around flight test scenarios.

Who Should Attend:

This course is designed for Program Managers, Test Pilots, Test Engineers, Air Traffic Controllers, and Flight Test Control Room staff or anyone involved in the flight test process. No previous experience is necessary but initial CRM training is a prerequisite, and participants should have a working knowledge of the flight test process.

Course Outline:

Introduction/overview What is CRM? Why Recurrency CRM training  Human Factors in Crew Performance Communication Effective Communication  The Communication Process  Communication Barriers  Communication Feedback  Advocacy and Inquiry Techniques Crew Concept and Synergy Synergy Definitions  Crew Concept Definitions  Crew Roles  Flight Crew Responsibilities  Leadership  Crew Support  Assertiveness  Training and Coaching Crew Members  Planning and Preparation  Effective Briefings/Debriefings Workload Management Definition of Workload  Accident Zone Model  Recognizing High Workload  Recognizing Low Workload  Maintaining Optimal Crew Workload  Dealing with Distractions

Situational Awareness Definition of SA  SA components  Health and Attitude  Cockpit Management Skills  Group vs. Individual SA  SA in the Cockpit  Achieving Good SA  Recognizing the Loss of SA Decision Making The Decision Making Process  Risk Detection and Evaluation Making Good and Bad Decisions Improving Decision Making   Error Detection and Management Error Management Types of Errors Sources of Errors Airline Training Threat Management  Error Chain

Costs:   $ 250, includes copies of course notes and additional handouts. 
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Please send inquiries to: Director of Admissions
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